Terms of service

Terms of Service

Welcome to Ganesh Kundan & Polki Jewellery. By accessing or placing an order on our website, you agree to be bound by the following Terms of Service. Please read them carefully.

1. About Us

This website is operated by Ganesh Kundan & Polki Jewellery. Throughout the site, the terms "we", "us", and "our" refer to Ganesh Kundan & Polki Jewellery. The terms "you", "your", and "customer" refer to the user or visitor of our website.

2. Products

All products listed on our website are handcrafted Kundan and Polki jewellery. Because each piece is handmade, slight variations in colour, stone placement, finish, and size are natural and not considered defects.

Product images are taken under controlled lighting and edited to reflect the product as accurately as possible. Actual colour may vary slightly based on your screen settings.

3. Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. Discounts and promotional codes are subject to terms specified at the time of the offer.

4. Order Acceptance

Placing an order on our website is an offer to purchase. We reserve the right to accept or decline any order at our discretion, including but not limited to suspected fraud, incorrect pricing, or stock unavailability. If an order is declined, any payment made will be refunded.

5. Payment

We accept the payment methods listed at checkout, including UPI, cards, net banking, and Cash on Delivery (where available). All online payments are processed via secure third-party payment gateways. We do not store your card details.

6. Shipping & Returns

Please refer to our separate Shipping Policy and Refund & Return Policy for full details. By placing an order, you agree to the terms outlined in those policies.

7. Intellectual Property

All content on this website — including product photos, descriptions, logos, and design — is the property of Ganesh Kundan & Polki Jewellery and is protected by applicable copyright and trademark laws. You may not copy, reproduce, or use any content without our written permission.

8. User Conduct

You agree not to use this website for any unlawful purpose, including but not limited to:
- Submitting false or fraudulent orders
- Attempting to gain unauthorized access to our systems
- Misusing promotional codes or offers
- Posting abusive, defamatory, or misleading content

9. Limitation of Liability

To the extent permitted by law, Ganesh Kundan & Polki Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or our products. Our maximum liability for any claim is limited to the amount paid for the product in question.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the site after changes constitutes your acceptance of the revised Terms.

12. Contact

For any questions about these Terms, please reach out via our Contact page.